Customer Service Executive (Hausa & Yoruba)
Location: Lagos
Job Type: Full time
Reporting to: Call Center Manager
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Job Description
• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Key Responsibilities for the role include:
• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved in a timely manner
• Help minimize defaults by reaching out to customers with delayed payments
• Proactively contact dormant customers directly to resolve any pending issues.
• Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
• Check customer satisfaction degree after a sale and increase customer retention.
• Gather and document information about the customer and the product.
• Perform any other duties that may be assigned.
Qualifications / Requirements
• Degree in Supply Chain Management, Business Administration, Sales and Marketing or Customer Service Management
• 2 years relevant work experience in a similar role
Desired Characteristics:
• Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritization
• Excellent interpersonal skills.
• Good communication skills with fluency in both written and spoken English
• Fluency in both Hausa and Yoruba is an added advantage
• Excellent grasp over Microsoft Office Applications with database management experience
• Clear thinking/problem-solving ability
• Strong etiquette in communication over the phone with good listening skills.
• Should be flexible, willing to stretch and achieve over and above base expectations.
A pplication Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
More Information
• Location
Lagos, Lagos, Lagos, ,NG