Bane-Welker, one of the largest Case IH equipment dealerships in the United States, is looking to add an Service Manager to their team of industry professionals in Terre Haute, IN.
Must be a knowledgeable, organized, and detail-oriented candidate that takes pride in good customer service and builds relationships with customers and the team.
In this role the candidate’s primary responsibilities will be to assist the Service Manager with service operations including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs. This position will report to the Service Manager.
Service Manager Responsibilities
Supervise and control workload of all service technicians
Schedules service work according to priority and maintains an orderly flow of work
Supervises the training of service technicians with in-house training programs
Maintains (in good condition) all service tools and service vehicles
Responsible for keeping shop area clean
Responsible for maintaining a safe working environment in the shop area and reporting all accidents to Human Resources
Assists sales manager and other sales reps in evaluating the value of trade-ins
Responsible for prompt reconditioning of trade-in equipment
Orders and maintains adequate supplies and parts for service department inventory
Works in co-ordination with Parts, Sales, and Management
Understand each vendor’s warranty guidelines
Prepare warranty claims and submit to warranty team
Listens to problems of service personnel and works towards a solution or brings problems to management for possible alternative solutions
Inspects all completed work turned in to the Service Department as is appropriate
Helps service personnel diagnose troubles if they do not know the problem or cannot find it
Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage
Will work with the parts manager to establish a basic parts list for certain overhaul jobs
Responsible for issuing purchase orders for the service department
Ensures job tickets are properly punched in and out on time clock
Ensures job tickets are promptly charged out, both customer and internal
Prepares personal/vac/sick reports for Service Department personnel
Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner
Maintains service library
Education And/or Experience
2-year degree plus 3 years of experience or equivalent years of experience.
Requirements Of Position
Must have a customer focused and “be of service” attitude
Demonstrate organizational ability and systematic timing
Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment
Ability to demonstrate the Bane-Welker Values of Trust, Respect and Teamwork
Be proficient in Outlook/Microsoft Office and computer skills
Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment
Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons
Have an outstanding knowledge of mechanical, electrical, and hydraulic systems
Possess mechanical ability and familiarization with testing equipment and diagnostic procedures
Be experienced in operating vehicles and equipment used for diagnostic purposes
Must have a valid driver’s license
Compensation/Benefits
Bane-Welker is proud to offer a comprehensive benefits package to our full-time employees; overtime pay for hourly employees, competitive salary, $20,000 company-paid term life insurance (option to purchase more), paid vacation, and holidays. Health, Dental, Vision, Short Term & Long-Term Disability Insurance are all available. Bane Welker also offers a Health Savings Account and 401K with a 10% matching contribution. As well as our Employee Stock Ownership Plan.
Environmental Factors/Physical Demands
Work is performed in a maintenance shop and outdoor environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system. May be subject to sitting, standing, climbing, lifting, grasping, reaching, stooping, crouching, speaking, listening and motor coordination.
General
Bane-Welker Equipment reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.
BANE-WELKER EQUIPMENT IS AN EQUAL OPPORTUNITY EMPLOYER
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Machinery Manufacturing.