Qualifications
•
2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience
Responsibilities
•
Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good
•
members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to
•
various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the
•
Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports;
•
implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational
•
reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and
•
Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to
•
associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently
•
and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved
•
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
•
service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved;
•
developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer
•
Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and
•
evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing
•
and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for
•
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
•
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
•
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
•
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
•
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
•
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
•
business processes and practices